At RedBerylTM, we strive to provide our customers with the best possible experience. If you are not completely satisfied with our services, we offer a refund policy to ensure your satisfaction. Please review the following guidelines regarding refunds
Refunds may be available for certain exceptional circumstances, such as:
a. Service Non-Delivery: If the service you have booked with RedBeryl™ is not provided as agreed upon or not delivered at all (Please note that RedBerylTM shall not be liable for any failure by delivery agents to deliver your Tickets).
b. Service Quality: If the service provided by RedBerylTM does not meet the specified standards at the time of booking or is significantly below the agreed-upon terms.
c. Cancellation: If you cancel a service booking within the specified cancellation period and are eligible for a refund according to the Refund Process.
a. Contact Customer Support: Reach out to our customer support team via email or phone, providing details of your refund request, including the reason for the refund and any supporting evidence or documentation.
b. Review and Evaluation: Our team will review your refund request and evaluate it based on the eligibility criteria mentioned above.
c. Refund Decision: Upon completion of the evaluation, we will notify you of the refund decision. If your refund request is approved, we will initiate the refund process.
Once approved, refunds are typically processed within 15–20 working days. The refund will be processed using the same payment method used for the original transaction unless otherwise agreed upon. The timeline for the refund to be reflected in your account may vary depending on the payment provider and your bank's processing time
Certain items or services may be non-refundable as per our terms and conditions. These may include but are not limited to third-party fees, taxes, or charges incurred during the provision of services. Please note that this refund policy is subject to the specific terms and conditions applicable to each booking or service engagement. We encourage you to review the terms and conditions provided at the time of booking or contact our customer support for further assistance.
At RedBerylTM, we are committed to resolving any issues or concerns you may have regarding our services. Your satisfaction is our priority, and we will do our best to address any refund requests in a fair and timely manner
For more information or assistance regarding refunds, please contact our customer support team at support@redberyl.co